We have used Magellan for over 3 years. Our payroll has more than doubled since we started and Magellan has everything we need to keep up with our growing company. And as we use more of the payroll features available in their system, they are very friendly, helpful and patient while helping me to learn a new area of the system. We use Magellan for Payroll, Payroll taxes and as a broker for our Health Insurance. No matter how many times I ask for help, Magellan’s staff is very cordial and helpful. If my payroll specialist isn’t available, I will hear back from another specialist. 5+++ on customer service.
I have been really pleased with Magellan’s customer service. They allow me to focus on our core business and I have really enjoyed their service with payroll, health insurance, worker’s comp and other lines of insurance, and HRIS. Everyone I’ve met at the company has been great to work with. Our employees actually look forward to benefits meetings because they make it fun. Switching was painless, and will be more painless every time I don’t have to do another worker’s comp audit! No more revised invoices and sending in more money, just pay as you go. I’d recommend Magellan to anyone looking to upgrade their experience.
Wendi was our superhero today as she solved several of our “technical issues” in regards to payroll. She was professional, and although we deserved some laughter over our plight, she was thorough and helpful (never condescending) . Talk about multi-tasking expert! Thank you to Wendi for being such a great communicator! We will gladly recommend you!
In our fast paced company that is like a lot of other companies, growing quickly, it’s a breathe of fresh air to have such awesome customer service! They are always very quick to respond and help, whether it be writing reports, an IT situation or just a simple question. They are very knowledge & helpful. Always a pleasure dealing with them.
We (a start up of 30 employees) switched over to Magellan’s HR services 6 months ago and we’ve only been impressed. They’re super nice, helpful, and patient as you learn their system and will answer the same question as many times as you need. One of the easiest 5 star reviews I’ve given. Great job guys!
Kira and Kristina have given me AWESOME customer service. Today Kristina was helping me right down to the wire with issues I was having before the payroll cutoff time. They’re very responsive and great to work with.
We had some some unique and customized needs for my son and they stepped up. I’m appreciative to the leadership and those who worked with me regularly until we got the coverage we needed. Up to this point I’ve been very happy with the outcome and the customer service.
I came into this job with no prior working knowledge of Magellan, and they have made the learning process really easy! I especially love when my tickets are assigned to the manager, Chris. He is always very quick and thorough in his responses to me. I tend to ask multiple questions, and he makes sure they are all answered.
The customer service at Magellan is excellent. I always get an almost immediate response and if I can’t reach my representative, someone else has responded to my needs. I find the system easy to use as well.
Magellan has provided many of our businesses services over the years. Their customer service is the reason we continue to do business with them. We recommend Magellan often to other companies and look forward to our continued relationship
We at Low VA Rates have been working with Magellan HCM for the past few years. We use them for Payroll processing and Payroll Taxes in multiple states. They also broker our Insurance–Workers Comp, Health, etc. They are great to work with, very responsive and have saved us money. Great company!
Great team to work with! We have used Magellan to do our Payroll Processing for a couple of years now. I needed to gather some payroll information from our reports. They were extremely helpful and efficient in getting the information to me.
They are a great company to work with. I’ve been doing business with them for a little over a year now and use them for all the businesses I help. They answer all my questions quickly. Their staff is super friendly, helpful and very knowledgeable.
Excellent Service. Quick response. Great Value. Highly Recommend.
Great company to work with. They are always available to answer any questions and help with any problems. Nice to work with a company that you feel like is part of your success
I have worked with Magellan the last few years and I find that they are wonderful to work with. I feel like we have a great working relationship. I hope to continue to work with all of them in the future.
Customer service is excellent and on point. I missed my payroll cutoff for this pay period but I messaged Chris and within minutes, not hours, he had put it through so everything processed on time. Thank you Chris!!
I have been using Magellan for over 10 years for our school’s payroll and benefits. They are very professional and if a problem arises they are quick to take care of it. If my employees have issues with a benefit they work with that employee to get whatever the issue is resolved. They are the best I have worked with other companies through some of my other jobs and do not get the professionalism or the help that I have received from Magellan.
I have had the pleasure of working with Chaylene Hatch on billing issues in which Medicare has mistakenly billed my insurance carrier Select Med for my husband. She has been extremely helpful in resolving this issue. I truly appreciate her professionalism. Thank you so much Chaylene for your help!!!
I have been lucky to work with Magellan for a couple of years. They are great to work with and are fantastic advocates for their clients. I would highly recommend them.
Great company. There have been several times that I’ve been in a time crunch and needed to make sure payment went out on time and they’ve always come through. Highly recommend!
Kristina has been extremely helpful working with our company to help set things up with their new system.
Been using Magellan for a little over 6 months now and it’s been a great experience. Very easy to use and great customer support.
The Magellan team are fantastic people to work with. They know what they are doing and are always so helpful. I recommend them to everyone I know.
I have been using Magellan for my payroll for several years. I have loved working with them. They are great at handling all my questions and any issues that arise. I would highly recommend them!!!
We have been working with Magellan for 2+ years and we’ve had a great experience. They do a great job and are quick to respond and answer our questions. Thanks Magellan!
We have worked with Magellan for over 4 years now and I love working with so many of the professionals there. They are fast to answer questions and they want to be long-term partners with the businesses they support.
Been working with Magellan for over 8 yrs now. They’re ALWAYS willing to go the extra mile, and have been nothing but fantastic to work with! Definitely check them out!
We have been using Magellan’s payroll services for about a year and a half and I have been impressed with their support. They have always been quick to respond to questions or concerns to make our payroll run smooth.
Great customer service. Reliable and helpful. Won’t go anywhere else!